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The Art of Apologising #

When someone does something good...even if it’s nothing so much to brag about,Vijay goes out of his way to acknowledge it. But if you make a mistake, no matter how small it is, he will never let you forget it! His philosophy is that if you’re lazy and lack competency, you’re bound to make the same mistakes over and over again if someone doesn’t step up and give you a hammering!

I remember the first time I had to apologise to Vijay for something. Phew..it was tough! Because my apology would traditionally be along the lines of “I’m sorry....please let me explain..blah blah..” And despite my apology I would get hammered. And even when I repeated my apology, this time with less of an explanation, my natural instinct would be to still try and throw in a justification of some sort. The result? Another hammering.

It was only after 3 or four times that I realised that all he was looking for was a simple, humble apology. More like “I’m sorry. I’ll do it better in the future. I’ll make sure this doesn’t happen again.” To him, that’s a promise. And when you make a promise out loud, it’s a commitment. And the world can hold you to it.

Today of course I understand why he does this. Here’s how I rationalise it. In Vijay’s mind, I can be so much better than what I am. And he’s willing to invest his time in me to help me get there, even if it kills him. When someone cares THAT much..should I be complaining? Should YOU be complaining?

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Wednesday, September 02, 2009 11:36:14 PM (China Standard Time, UTC+08:00) #    Comments [0]  |  Trackback

 

Richard Zinkiewicz
Group Director for International Operations
QI Ltd


QuestNet Richard Zinkiewicz

Richard Zinkiewicz is Group Director for International Operations on the Board of QI Ltd, a global conglomerate with over 25 offices worldwide, including 3 major centres in Singapore, Malaysia and Hong Kong.

Joining QI in April 1999 as Chief Financial Officer, Mr. Zi, as he is popularly known, has been a critical member of the core management team responsible for the Group's expansion through vertical integration of its core businesses, balancing of cash flow needs, and diversification into new business sectors through investment opportunities.

Mr. Zinkiewicz has over 25 years international business experience, initially qualifying as a Canadian Chartered Accountant with Ernst & Whinney (now Ernst & Young), and later on holding key senior positions in Canada, Europe and Asia. It was in the early 90's where Mr. Zinkiewicz gained a deep understanding of the powerful and unique network marketing business model and the art of balancing and managing the needs of the company against the needs of its distributors.

It was this experience that kept him in good stead when he joined QI Ltd, whose flagship subsidiary, QuestNet, operated as an international direct selling and network marketing company. In the years that followed, he helped with the phenomenal growth of the QI Group of Companies, representing the Group as its public spokesperson and advocating the tremendous potential of the network marketing industry in different parts of the world as well as proudly touting its corporate mission of RYTHM (Raise Yourself To Help Mankind) and its consensus management style decision making.

Born in Poland on a farm outside Luban, Mr. Zinkiewicz moved to Canada with his mother and sister at the age of 10. He was significantly influenced by his mother whom he considers his true hero and from whom he learnt his most important lesson, the importance of black and white honesty. He says, "the human mind often tends to rationalise in the grey area, but my mother taught me the importance of simple, straight forward and sincere honesty''.

Surprisingly, apart from his mother, his heroes are not any major world leaders of the past or present, but everyday people that he meets in the course of his life. "I believe you can learn a little bit from everyone, even and especially those you may not like much because those are lessons you will remember always." He counts his elementary math teacher and a former boss in Ernst & Whinney as two significant people who helped shape his thinking. He respects and admires historic explorers, international athletes, and anybody who embodies the attributes of hard work and excellence.

His philosophy in life is simple, "everyday I remind myself it is important I do something positive to help someone and leave the world a better place to live in".

An avid outdoor person, Mr. Zinkiewicz hikes regularly, works out at the gym and loves adventure sports. When he is not zipping around the world closing business deals, he lives in Hong Kong with his wife Vanessa Liu and their two dogs, Oscar and Milky.

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